| |
Description |
|
| |
A Call
Centre
Management
Training
Programme is
a once in a
lifetime
opportunity
for any
student
wanting to
further
their career
in this
rapidly
expanding
industry. It
is a chance
to gain the
skills,
knowledge
and
professional
training
which will
greatly
improve your
job
prospects
whether you
decide to
return to
your home
country or
stay in the
UK. |
|
| |
The
qualification
provides the
opportunity
to explore
the
different
types of
contact
centres and
to develop
skills to
deal with
customers/clients;
provides the
specialist
skills
needed by
contact
centre and
call
handling
operators in
a range of
business
environments.
It also
enables
candidates
to develop
their IT
skills and
to
appreciate
the
importance
of their
individual
performance
in the
contact
centre.
|
|
| |
Candidates
will explore
the uses of
targets and
performance
monitoring
tools and
will develop
themselves
sufficiently
to work in a
contact
centre
environment.
Candidates
will also
develop
their
communication
skills and
learn to
work
effectively
as a member
of a team.
They will
develop the
skills
needed to
manage time,
resolve
problems and
deal with
customer
complaints |
|
| |
|
|
| |
Target Group |
|
| |
This
qualification
is ideal
preparation
for those
who are
interested
in taking up
a career in
a call
handling
environment. |
|
| |
|
|
| |
Course
Structure |
|
| |
This is a
full time
course of 12
months, out
of which
students are
required to
work at
least 3
months on a
project as
part of
their work
based
learning. |
|
| |
The course
comprises of
the
following
courses: |
|
| |
|
|
| |
|
|
| |
Entry
Requirements |
|
| |
A-levels,
GCSE or
equivalent
overseas
qualification |
|
| |
English
Language
Skills to
satisfactory
level |
|
| |
|
|
| |
|
Admissions |
Examinations |
Duration |
|
January,
April
and
September |
January,
May,
September |
12
Months
Full-Time |
|
|
| |
|
|
| |
For Further
Information:
admissions@mdxcollege.ac |
|
| |
|
|
|
|
